AI can do more for your customers. The harder question is: how far should you let it go?
We'd love to have you join us. We’re bringing together a small group of enterprise practitioners to talk through the decisions that get complicated fast: what AI can do, who owns the outcome, and when a person needs to step in.
Bring something from your own work—a use case you’re testing, a decision you’re debating, or a lesson you learned the hard way. Let’s compare where we’re drawing the line and what’s helping us make the call.
Still figuring it out? You’ll be in good company. You don’t need a polished success story to contribute; an honest question is a great place to start.
— Mark Levy and Bill Staikos
Let’s talk through the hard calls
- Which customer actions teams trust AI to handle—and where they keep human judgment
- What consent, business or customer context, and guardrails AI needs before it acts.
- Who owns the outcome when AI decisions cross teams
- How teams spot when AI needs human help—and decide when to intervene
- How teams measure success today, and what they’re learning for the next stage
Your Hosts
Mark Levy
Publisher · DCX Newsletter and DCX AI Today
Bill Staikos
Founder · Be Customer Led
Sponsored by
About Medallia
Medallia is the #1 AI-driven platform for experience transformation, trusted by the world’s most iconic brands — including 9 of the Fortune 10. With Medallia, enterprise organizations turn billions of feedback signals into clear, prioritized business actions. With deep domain expertise, proven enterprise infrastructure, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, Medallia transforms customer experience into a strategic driver of business growth and continuous improvement. Learn more at www.medallia.com.